Print Page   |   Sign In   |   Register
Career Center - Search for Openings
Search Openings Subscribe Tell a Friend About This Job Tell A Friend

Communications Supervisor

Organization: Jasper County
Date Posted: 10/28/2019
Country: United States
Primary Category: Emergency Services

Description & Details
POSITION SUMMARY: This position is responsible for supervising Communications Officers on an assigned shift and for monitoring and dispatching calls.
 
MAJOR DUTIES:
•    Answers 911 calls; receives and screens incoming telephone calls from the public and other public safety agencies; categories and prioritizes calls.
•    Dispatches the appropriate emergency personnel to incident locations; provides emergency medical instructions to callers prior to the arrival of emergency personnel as appropriate.
•    Supervises, directs, schedules, and evaluates the work of Communications Officers; reviews and approves time cards.
•    Reviews the work of assigned personnel for accuracy, thoroughness, and compliance with procedures; advises personnel on unusual or complex matters.
•    Provides on-the-job training to Communications Officers; makes arrangements for training classes; maintains certification records.
•    Receives, monitors, and dispatches radio communications traffic for EMS, Fire, and other law enforcement agencies, including all 911 calls.
•    Prepares tapes of phone conversations and radio traffic as directed.
•    Assists with developing and updating standard operating procedures.
•    Handles immediate questions and complaints from citizens and customers.
•    Monitors and routes incoming messages from national and state computer networks; enters and removes information as requested to the National Crime Information Center (NCIC) network and the department computer system.
•    Dispatches the appropriate emergency personnel to incident locations; provides emergency medical instructions to callers prior to the arrival of emergency personnel as appropriate.
•    Reviews and validates paperwork
•    Tests and monitors communications equipment; requests repairs as needed.
•    Counsels and disciplines personnel.
•    Relays information between all participating agencies.
•    Performs other related duties as assigned.
 
KNOWLEDGE REQUIRED:
•    Knowledge of applicable federal, state, and local statues and department policies and procedures.
•    Knowledge of the regulations and procedures of state and national crime information centers.
•    Knowledge of the geography and road system of Jasper County.
•    Knowledge of the radio codes used in public safety work.
•    Knowledge of standard operating procedures of customer agencies.
•    Knowledge of dispatching procedures.
•    Knowledge of emergency medical procedures.
•    Skill in supervision.
•    Skill in operating radio and communications equipment.
•    Skill in operating a computer and standard office equipment.
•    Skill in dealing with the public.
•    Skill in maintain records and preparing reports.
•    Skill in making decisions accurately and rapidly.
•    Skill in oral and written communication.

How to Apply / Contact

Application Procedure: Only applicants submitting an application, resume and 3 letters of references (professional references only, please) to Jasper County Human Resources, PO Box 150, Ridgeland, SC 29936 will be considered. Applications are available on line at www.jaspercountysc.org or, may be obtained in person at the Clementa C. Pinckney Government Building, 358 Third Avenue, Ridgeland, SC 29936.

 

APPLICANTS WILL BE DRUG TESTED AND MUST SUCCESSFULLY PASS A CRIMINAL BACKGROUND CHECK.  APPLICATION DEADLINE: Open until filled.

 

If an accommodation is needed in order to participate in the application process, please contact the Human Resources Office.

 

JASPER COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Membership Management Software Powered by YourMembership  ::  Legal